All current promotional discount and voucher Terms and Conditions are located Here.

Shipping within Australia
Shipping within Australia will be dispatched within 5-7 business days (excluding weekends and public holidays) from the day you place your order. Delivery may take longer, in remote, rural areas or during promotion and sale periods.

Shipping within New Zealand
Shipping within New Zealand will be dispatched within 5-7 business days (excluding weekends and public holidays) from the day you place your order. Delivery may take longer, in remote, rural areas or during promotion and sale periods.
For deliveries to New Zealand we use Australia Post Express Courier International trackable service.
Please note: We cannot deliver to New Zealand PO BOX addresses.

How do I return or exchange an item? Items can be returned within 30 days from the date your order is received.

Certain conditions apply. See Returns FAQ below or please refer to our returns policy for more information.

Please allow up to 15 working days for your return to be processed. During busy periods (e.g. Christmas, sale and Easter) Australia Post may take a little while longer to get your package back to us, so please allow up to 21 days for us to process your return from the time you send your goods. We'll be doing our best to refund/credit your account as soon as the package is in our hands. Please remember, your financial institution can take an extra few days to get the refund back into your account.

We try to have a stock level that will keep up with demand but some popular items may sell out fast. If you cannot locate a style online or in your local store contact customer care and they will do their best to locate the style in a nearby store.

You can use our size guide Size Guide.

We try to have a stock level that will keep up with demand but some popular items may sell out fast. If you cannot locate a style online or in your local store contact customer care and they will do their best to locate the style in a nearby store.

We love hearing from our happy customers and sharing the positive feedback with our team. To help spread the word, 21 days after purchasing a product online you will be emailed a feedback questionnaire. You can also find the product review section on the bottom of every product page. Sharing your experience will help other shoppers decide whether a style is right for them.

Mosaic Brands Ltd uses the COMODO security encryption method to ensure that your online purchases are 100% secure. COMODO is an SSL protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the internet. For more information on this technology, please visit www.comodo.com

Cookies are small amounts of data sent from a website to your browser and are stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled'. This means each website can send its own cookie to your browser. Cookies cannot access your personal information but use anonymous unique identifiers. Cookies need to be enabled on your browser for you to add products to your cart and access your account information. If you are using a public computer or share your computer with others, please log out before leaving your computer unattended to protect your information.
For more information about how we use cookies, please see our privacy policy.

To create a Rockmans VIP Account, simply click Register at the top right hand side of this page.

Log in here and update your information in the my details section.

By signing up to Rockmans VIP rewards you are agreeing to receive emails from Rockmans. You can opt out of receiving emails at any time. Simply follow the unsubscribe link in the latest email you were sent from us or you can contact customer care and we will unsubscribe you from our database. In both instances it may take up to 5 business days for your details to be fully removed from our system.

We’d be really sad to see you go but of course you can unsubscribe at any time. Simply follow the unsubscribe link in the latest email you were sent from us or you can contact customer care and we will unsubscribe you from our database. In both instances it may take up to 5 business days for your details to be fully removed from our system.

Simply follow the Forgotten Password instructions link at login. For security reasons, we cannot send you your password via email. So we will request you reset your password, an email will be sent to you detailing the steps. If your new password does not work please contact customer care.

Your VIP number can be found on the back of your card. It will either be a 13 digit number or a 7 digit number starting with a R, T or X.

We no longer require you to carry a VIP Card, when placing an order we can find you in the system using your name or email address. If you still prefer a physical card, you can pop into any one of our stores and we will give you a replacement.

There are many benefits of joining our VIP Program
- A $10 welcome eVoucher when you sign up online - Seasonal VIP Rewards Voucher. Representing a 5% rebate on your purchases, if your season spend is $100 or more
- An eVoucher on your birthday - Exclusive invites to promotions and special events
- First notice of sale and special offers
- The latest in style inspiration, fashion and advice

You can find them here: VIP terms and conditions .

This could be for a couple of reasons:
1. Log in to your account and check that your contact details are up-to-date.
2. Make sure you have added us to your email address book. It might be that your emails are going into your spam folder.
If you don’t think it is any of these reasons please contact customer care.

Log in to your account and check that your contact details are correct. When you have confirmed that your details are correct please contact customer care.

This information is not currently available on rockmans.com.au. Please contact customer care and we will happily look this up for you.

Afterpay offers simple instalment plans for online shoppers allowing a purchase to be paid for in four equal instalments, due every fortnight. After you check out, your order will be shipped to you straight away. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise Afterpay will automatically deduct the instalments from your debit or credit card every fortnight

Yes – Afterpay will follow our Returns policy. Once we process the refund in the Afterpay system, they will automatically update your payment schedule. In the case of a full refund, all payments made will be refunded and any future payments scheduled will be cancelled. If your order consists of Rockmans and Sister Brand items you must return your order using our Online Returns Process and cannot return your order in store. Please see our return policy for more information.

Yes – Afterpay will follow our online returns policy. Once we process the refund in the Afterpay system, they will automatically update your payment schedule. In the case of a full refund,No, Afterpay is a free product. Afterpay will never charge customers interest, and the only fees applied are late fees if their scheduled payments are not paid on time. Late fees are $10 if a payment is overdue, with a further $7 applied if it is overdue for more than 1 week, totaling a maximum of $17 per overdue payment.all payments made will be refunded and any future payments scheduled will be cancelled.

While Afterpay is free, late fees are charged if an automated payment fails. If an automatic payment fails, you have until midnight (AEDT in the summer months and AEST in the winter months) to make payment. After midnight, if that payment has not been made, you will incur a late payment fee of $10 and a further late fee of $7 if the payment is not made within one week (as stated in the Afterpay Terms), totaling a maximum of $17 per overdue payment.

Afterpay:No, Afterpay purchases can only be returned to our Online Returns Warehouse. See our Returns Page Here. Please see our online returns policy for more information.

Afterpay's customer services can be contacted via email at info@afterpay.com.au or by phone on 1300 100 729. These operate 24 hours a day, 7 days a week.

Visit the Afterpay website

Our contact customer care team is happy to answer any questions you may have about completing your order.

All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your email junk or spam folder. Alternatively, Log In to your account to check your transactions in the My Account page.
For further assistance, contact customer care.

No, you can check out as a guest, however setting up an account helps speed up the ordering process for you and allows you to keep track of your orders and refunds online, it also means we can let you know about upcoming sales and promotions.

We value your privacy and work hard to ensure that your details are secured and never released to any other party. Learn how we keep your details safe on our returns policy.

Our website accepts payments via Afterpay, Zip Pay, Visa, MasterCard, AMEX, PayPal, Rockmans Gift Cards and e-Gift Cards. As of 13 June 2018 we no longer accept PayPal eCheques for online payments. We do not accept Load and Go cards or Pre-paid Credit Cards.

We use eWay the safest online payment provider. For more information please visit www.eway.com

We do not store credit card details directly; we use eWay as our payment provider who will store an encrypted token of your credit card details. If you wish to remove this token, please log-in and delete the credit card details associated with your Rockmans account. For more information please visit www.eway.com

PayPal is a payment method for online purchases that allows users to send and receive money online. It offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant. For more information please visit the PayPal website www.paypal.com

To redeem your promotional code or voucher enter the code into the 'Redeem your promo/rebate voucher’ field in your shopping bag.

In some instances you may be required to log in to the website to redeem you voucher. You may also only be able to apply one promotional code or voucher per order. Check the terms and conditions on your voucher for details. If you have trouble redeeming please contact customer care.

A Gift Card is a physical plastic card delivered by mail or purchased online or in store. An e-Gift Card is an electronic voucher delivered via email purchased online. Both can be used online or in store.

Yes! For instructions on how to use your gift card, click here.

You can’t purchase a gift card online just yet, but you can from any of our stores. Click here to find your closest Rockmans store.

Yes! Physical Gift Cards and e-Gift Cards have two designs to choose from. When purchasing, you can choose your design and write a Gift message.

Your e-Gift Card will arrive in your inbox as soon as your payment has been approved by your bank. If an e-Gift Card has not arrived within a reasonable timeframe, please check your junk mail folder before you contact customer care.

All Gift Cards are valid for 3 years from the purchase date and can be used both online and in store.

Redeem your Gift Card online by entering the Gift Card number and PIN at the checkout or take your Gift Card in to store and a staff member will process your order using your Gift Card.

Yes, you can pay the balance with any method of payment available on our website or in store.

Please treat your Gift Card like it is cash as it cannot be replaced or refunded if lost or stolen.

No, Gift Cards cannot be returned, refunded or exchanged for another denomination.

All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.

Yes, our prices include GST and other taxes. Our policy is to offer the same prices to Australia and New Zealand customers. However, orders shipped to New Zealand which are equivalent to NZ$400 may incur customs charges and duties charged by NZ Customs once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorised service provider. Rockmans is not responsible for and will not reimburse any of these charges and duties.
Customs charges and duties are the responsibility of the Customer and will not be refunded by Rockmans. There are limited times when only the duty and GST can be refunded to you by the NZ Customs Service. Please find out more here: http://www.customs.govt.nz/features/internetshopping/Pages/Refunds-when-you-return-an-item.aspx

Shipping within Australia
Shipping within Australia will be dispatched within 5-7 business days (excluding weekends and public holidays) from the day you place your order. Delivery may take longer, in remote, rural areas or during promotion and sale periods.

Shipping within New Zealand
Shipping within New Zealand will be dispatched within 5-7 business days (excluding weekends and public holidays) from the day you place your order. Delivery may take longer, in remote, rural areas or during promotion and sale periods.
For deliveries to New Zealand we use Australia Post Express Courier International trackable service.
Please note: We cannot deliver to New Zealand PO BOX addresses.

Orders within Australia over $100 are delivered free. Purchases within Australia under $100 will attract a $10 flat fee.
All orders within New Zealand are charged at a flat rate of $15.

We also provide easy returns, please see our return policy for more details.
Please note: All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Orders shipped to New Zealand which are equivalent to NZ$400 may incur customs charges and duties charged by NZ Customs once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorised service provider. Rockmans is not responsible for and will not reimburse any of these charges and duties.

Once your product is dispatched we will send you an email with a unique tracking code and a link for you to track how far away your order is. Simply copy that code and enter into the Australia Post Tracking Page to view the status of your order.

Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Please refer to our return policy for more information.

Currently we are only able to deliver goods to Australia and New Zealand.

We offer two delivery options for you to choose from at the checkout.

1. Standard delivery
Your order will be delivered to your nominated address and a signature will be required (if you are not home a calling card will be left advising which post office to collect your parcel from)

2. Authority to leave
If you are not home your parcel will be left at your front door with no signature required (Rockmans cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier)

It will either be left unattended at your address (if you have requested this option at the time of order) or the delivery driver will leave a note for you to collect your parcel at your local post office.
Parcels are kept at the post office for five days – you will receive another note to remind you to pick it up. It will then be kept at the post office for five more days. If the parcel has not been collected by then, it will be returned to our warehouse.

We can deliver to PO Boxes, military addresses or Parcel Lockers within Australia. Deliveries to New Zealand must be sent to a street address.

All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Orders shipped to New Zealand which are equivalent to NZ$400 may incur customs charges and duties charged by NZ Customs once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorised service provider. Rockmans is not responsible for and will not reimburse any of these charges and duties.
Customs charges and duties are the responsibility of the Customer and will not be refunded by Rockmans. There are limited times when only the duty and GST can be refunded to you by the NZ Customs Service. Please find out more here: http://www.customs.govt.nz/features/internetshopping/Pages/Refunds-when-you-return-an-item.aspx

On occasion we don't send everything you've ordered at the same time. Check your dispatch emails to see if any of your items will be arriving separately. If your order has been sent separately, you will receive two tracking emails and will be able to track each item online. Alternatively, if we have indeed left an item out, please contact customer care.

We have a curated collection of product from Ezibuy available for purchase. Categories include

Home & Gifting (excluding bulky items), Womens Footwear, Swimwear, Lingerie, and Sleepwear

No, you are purchasing through Mosaic Brands Ltd.

Your Mosaic Brands Ltd invoice will outline all items you have purchased - Mosaic Brands Ltd brand and/or Ezibuy branded products.

Your Ezibuy purchase will take 5 – 7 Business Days to be delivered, up-to 10 Business Days for remote or rural areas.

Ezibuy products are shipped from New Zealand.

Once your order is on its way, you will receive a dispatch notification with tracking information.

If you have purchased clothing from a Mosaic Brands Ltd Brand and an Ezibuy product, you will receive separate parcels & dispatch notifications.

Mosaic Brands Ltd Brand product is shipped from our warehouse in Sydney. Ezibuy product is shipped from New Zealand.

Ezibuy orders over $1000AUD may incur customs charges and duties charged by the Australian Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the Australian Customs Service or its authorised service provider.

Ezibuy products can be returned to the Online Store free of charge through Australia Post. See full details on how to return to Online here.

Ezibuy products cannot be returned to a store. Ezibuy products cannot be exchanged. Simply return and re purchase should you need a new size. Faulty items will be refunded as per our standard returns policy.

Contact Customer Care via email or phone 1300 728 980

Yes, Australian residents can purchase Ezibuy products through their Afterpay account.

No. Ezibuy products can only be purchased for delivery to your preferred address.

If you have selected Ezibuy products and click & collect as your delivery option, the items will be unavailable at your chosen store location. You will need to change delivery to address to complete your order.

No. Only purchases of Mosaic Brands Ltd product will count towards your seasonal rebate.

No. Ezibuy products are excluded from any voucher redemption's or promotional discounts.

If you are a New Zealand customer, you will not be able to purchase Ezibuy through our websites.

The Ezibuy categories will not be visible and any items selected will be removed at checkout once delivery details are confirmed.

No, Ezibuy is only available for Australian customers.

We have attached the Ezibuy size guides to the appropriate product categories.

You can view them within each product – see the Size Guide tab You can also view the Ezibuy size guides Here.

Click & Collect is a fast and convenient service which allows you to select and order goods online and collect from our stores. If your items aren't available at your local store, we'll ship them to your home at no extra cost.
Simply place your order online, choose the Rockmans store most convenient for you and we'll send you an SMS as soon as it's ready to collect.
Click & Collect orders are available for free pickup at all our Rockmans stores, subject to stock availability.
Please Note: During sale and promotional periods Click & Collect may be temporarily unavailable or take longer to get ready.

If you place your order before 3pm, your order will be ready to be picked up that same day!
We’ll send you an SMS when your order is ready.
Please Note: During sale and promotional periods Click & Collect may be temporarily unavailable or take longer to get ready.

Unfortunately once an order is placed we are unable to cancel it.
We have a range of ways you can return an item and are happy to provide a refund within 30 days of purchase provided they are NOT Final Sale items or Third Party Seller items.
Returned items must be in an unused condition, in its original packaging including tags attached and accompanied with the Receipt, Returns Slip or a copy of the Invoice.
For hygiene reasons and to protect your health and the health of others, we are unable to refund or exchange pierced earrings, underwear or swimwear. All refunds exclude delivery charges.
Please refer to our returns policy for more information.

We have a range of ways you can return an item and are happy to provide a refund within 30 days of purchase provided they are NOT Final Sale items or Third Party Seller items.
Returned items must be in an unused condition, in its original packaging including tags attached and accompanied with the Receipt, Returns Slip or a copy of the Invoice.
For hygiene reasons and to protect your health and the health of others, we are unable to refund or exchange pierced earrings, underwear or swimwear. All refunds exclude delivery charges.
Please refer to our returns policy for more information.

Unfortunately not all items on our website are available for Click & Collect. These include all Final Sale and all Third Party Seller items.

Unfortunately, if not all items in your order are available at the store, your whole order will be sent to your home address from our warehouse.

Unfortunately, if not all items in your order are available at the store, your whole order will be sent to your home address from our warehouse.

Click & Collect is a free service for all our customers. You only have to pay for the items you purchase.

You have 28 days from the day you order before your order will be sent back to our Online Returns Warehouse, where the refund will be processed.
Our store team will do their very best to send you reminders, but unfortunately we can’t guarantee this.

1. Choose from the great range of goods available on the Rockmans website.
2. Add the item to your bag and proceed to the checkout.
3. Select the 'Click & Collect' option and the store.
4. You will be notified by email to acknowledge that your Order has been received.
5. A team member from the relevant 'Click & Collect' store will pick and process your Order. You will receive a second notification by email when your Order is ready for collection.
6. Visit your nominated 'Click & Collect' store with your ‘Ready for Collection’ Order confirmation email and photo identification. Once the team member has verified your transaction, you may collect the goods.

Please bring a copy of your order confirmation email (on your smartphone is fine) and photo identification.

You may nominate a representative to collect the goods on your behalf. Be sure to add their name to the order form. When collecting the Order, the representative must supply a copy of the ‘Ready for Collection’ Order confirmation email and photo identification.

For in-store refunds just bring your invoice and original method of payment along with your purchase.

Items can be returned in-store free of charge within 30 days from the date your order is received.

For Online returns, please refer to our return policy for more information.

Rockmans online orders cannot be exchanged, and will be refunded in full if sent back to us. T&C's Apply.

If you require a different size or product please place a new order at https://www.rockmans.com.au/ or visit your local Rockmans Store for an exchange.

Simply bring your invoice and original method of payment along with your purchase,

Items can be exchanged in store within 30 days from the date your order is received.

Certain conditions apply. Please refer to our return policy for more information.

You have 30 days from when you receive your parcel to return any items you do not want.
Please refer to our return policy for more information.

As a gift recipient you have the same opportunities as a purchaser to exchange or return your item. All you need is an order confirmation to show proof of purchase. Please note that if you require a refund it will be in the form of a Rockmans Gift Card.

We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact customer care and have handy your order number. From here we will arrange for the faulty item to be returned free of charge and you will be provided with a return authorisation ID. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can.
Please refer to our return policy for more information.

Please allow up to 15 working days for your return to be processed. During busy periods (e.g. Christmas, sale and Easter) Australia Post may take a little while longer to get your package back to us, so please allow up to 20 days for us to process your return from the time you send your goods. We'll be doing our best to refund/credit your account as soon as the package is in our hands. Please remember, your financial institution can take an extra few days to get the refund back into your account.

No issue, we don’t mind what packing the items come back in, as long as the product(s) have the swing tags attached, are unworn and in their original condition.

As of Monday 4 February 2020, Sale items are non-refundable for change of mind, instore or online.
Please refer to our return policy for more information